Bell Yard advised the owner of a group of care homes following concerns raised by a relative of a former resident.

There was a Coroner’s Inquest into the death of the resident which supported the care home’s narrative. The local media were contacted by the family and the care home had been invited to participate in the segment of the case to appear on the BBC’s nightly news show: Spotlight, when Bell Yard was instructed.

Bell Yard’s support and counsel was two-pronged: we ensured transparent communications among staff, residents and their families, conveying facts to prevent an inaccurate narrative from prevailing.

Secondly, Bell Yard prepared the client to appear on local media, advising them on how best to articulate the findings of the Coroner’s report, which concluded that the care home bore no responsibility for the death of the former resident.