Cybercrime 

Bell Yard advised on crisis communications for a digital retail business which was the victim of a data-hack and theft of customer data. We prescribed language to use for customer communications via FAQs on the client’s website and on social media responses (an important channel for the company’s customers). We also hand-held the client through escalating media enquiries, including from the BBC. Responses were crafted to offer customers practical advice, for example on how to update password security, and to reassure that their financial data was not comprised. The objective was also to convey sentiment that the company was alert to and actively managing the problem, that steps were being taken to overcome the challenge, to regain control and to minimise disruption and inconvenience. Responses were updated regularly until the client returned to business as normal. Post-crisis, Bell Yard recommended ways to help the company restore its reputation. The close involvement of senior management in decisionmaking, including public and customer communications, helped ensure responses were rapid and realistic so minimising potential escalation of the issue.

Litigation PR

Litigation PR
Group Action Litigation Law firm Edwin Coe LLP, acting for a 500 strong consumer group bringing a multi-million pound class action lawsuit against timeshare...
Litigation PR
Banking Litigation Bell Yard advised the beneficial owners of two companies suing a Swiss bank at the High Court in London for breach of duty over the sal...
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Reputation

Reputation Management
Cybercrime  Bell Yard advised on crisis communications for a digital retail business which was the victim of a data-hack and theft of customer data...
Reputation Management
Global 100 Law Firm Bell Yard provided public relations support to an international law firm with offices in London, Europe and the Middle East. Our brief...
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Campaigns

Campaigns
US/UK Extradition Campaign Since 2004 Bell Yard has driven a campaign against the UK/US extradition legislation, enacted in January 2004, which poses particular d...
Campaigns
Legal Services Commission Bell Yard was mandated to conduct a campaign on behalf of a law firm to highlight the disastrous consequences of the Legal Services Com...
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Contact us

Bell Yard Communications Limited
21 Fleet Street
London
EC4Y 1AA

Sw: +44 (0) 20 7936 2021

M: Melanie Riley: +44 (0) 7775 591244

Email: BellYard@bell-yard.com